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Galleywood Heritage Centre

(Registered Charity No.1128416)

Data Protection & Privacy

1      Data Protection Policy

This document outlines how the Galleywood Heritage Centre processes and manages personal data.


    1. identifies our data controller;
    2. provides our lawful basis for processing personal data;
    3. outlines the scope of personal data we hold and process;
    4. outlines the scope of the special category personal data we hold and process;
    5. describes and justifies our data retention policy;
    6. shows how we intend to respond to Subject Access Requests; and
    7. contains a copy of our privacy notice.

The policies outlined within this document came into full effect on Friday 25th May 2018.

2      Data Controller

The Data Controller is The Galleywood Heritage Centre.

3      Lawful basis for processing

There are six lawful bases for processing your data.

(a) Consent: the individual has given clear consent for GHC to process your personal data for a specific purpose.

(b) Contract: the processing is necessary for a contract that GHC has with an individual, or because you have asked GHC to take specific steps before entering into a contract.

(c) Legal obligation: the processing is necessary for GHC has to comply with the law (not including contractual obligations).

(d) Vital interests: the processing is necessary to protect someone’s life.

(e) Public task: the processing is necessary for GHC to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

(f) Legitimate interests: the processing is necessary for the GHC’s legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.

  • Information is processed by GHC primarily under the lawful basis of Consent and Contract, with exceptional cases processed under the lawful basis of Legal obligation.
  • In very specific circumstances we may process your information under the lawful basis of Vital interests for example to pass your personal information to the emergency services to protect your life.
  • We undertake to always act within the reasonable expectations of our users and any other individuals about whom we hold personal data.

4      Data we hold

We operate a paperless office in parallel with written correspondence which is scanned and saved. Hard documents are stored in secure filing. Personal data is stored electronically and securely on our computer systems. Our systems are in offices which are locked when unattended. We are committed to ensuring that the information we collect, and use is appropriate for this purpose, and do not constitute an invasion of an individual’s, group’s or organisation’s privacy.


The Office uses software to help with the management of booking records and mailing lists. This information predominantly includes but is not limited to:

  • Names, addresses and email addresses.
  • Telephone numbers.
  • Special category data, outlined in point 5.

5      Special category data we hold

The office may also hold special category data for a smaller number of individuals (data subjects). This data will be processed under the lawful basis indicated in point two, as is permitted in clauses 23 and 24 of schedule 1 of the Data Protection Act. The data may in some cases include:

  • Political opinions
  • Religious beliefs
  • Trade union activities
  • Sexual orientation
  • Race and ethnic origin
  • Details of criminal offenses
  • Physical and mental health

6      Data retention policy

Our office will hold personal data so long as is necessary. Bookings queries are often revisited to provide the best service and information for users, from whom we may continue to receive correspondence. Therefore, we feel it is reasonable for the organisation to hold personal data for the duration of the centre or until removal is requested. This will be reviewed annually.

7      Subject Access Requests

We will comply with Subject Access Requests in line with the guidance given by the Information Commissioners Office (ICO).

  • We will respond as quickly as possible, within 30 calendar days.
  • We will request verification of the identity of any individual making a request and ask for further clarification and details if needed.
  • Data subjects have the right to the following:
    • To be told whether any personal data is being processed
    • To be given a description of the personal data, the reasons it is being processed and whether it will be given to another organisations or people.
    • To be given a copy of the information comprising the data and given details of the source of the data where this is available.

8      Privacy notice

See below



Galleywood Heritage Centre

(Registered Charity No.1128416)

Privacy Notice


This privacy notice relates to the personal data processed by the Galleywood Heritage centre, in relation to bookings and mailing lists.

What does the GHC Office do?

The GHC office discharges the functions of the Heritage Centre as a Community and Heritage Centre Charity (Reg No. 1128416). As part of this work, we take and manage bookings respond to queries and send out information about the centre and its activities, for which we must process personal data of our users.

How do we process data?

Information is processed by GHC primarily under the lawful basis of Consent and Contract, with exceptional cases processed under the lawful basis of Legal obligation.

In instances where this lawful basis is not sufficient, explicit consent I will be required, either a member of the office will contact the person to establish consent or consent will be sought on a web form from the person directly.

In very specific circumstances we may process your information under the lawful basis of vital interests for example to pass your personal information to the emergency services to protect your life.

We undertake to always act within the reasonable expectations of our users and any other individuals about whom we hold personal data.

Will we share your data with anyone else?

If a person has contacted the Galleywood Heritage Centre about a personal, booking or policy issue, we may pass this personal data on to a third-party in the course of dealing with it, such as sub-contractors local authorities, government agencies, public bodies, health trusts, regulators, and so on. Any third parties that we may share data with are obliged to keep these details securely, and to use them only for the basis upon which they were originally intended. When they no longer need personal data to fulfil this service, they will dispose of the details in line with our procedures.

In any case, we will not use personal data in a way that goes beyond any reasonable expectations in contacting us.

For how long will we keep personal data?

We will hold personal data for as long as required to provide the services that the Heritage Centre provides.

Bookings and membership queries are often revisited to provide the best service for users, from whom we may continue to receive correspondence. Therefore, we feel it is reasonable to hold personal data beyond the initial booking period.

Following the booking, we will retain personal data for a further period, during which time hirers can contact us to ask that we remove their data

 What rights do I have to my personal data?

At any point while we are in possession of, or processing personal data, you (data subject), has the following rights:

  • Right of access – the right to request a copy of the information that we hold.
  • Right of rectification – a right to correct data that we hold that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances an individual can ask for the data we hold to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – the right to have the data we hold transferred to another organisation.
  • Right to object – the right to object to certain types of processing, such as direct marketing.
  • Right to object to automated processing, including profiling – the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: if our office refuses a request under rights of access, we will provide the reason why.

 How can I contact somebody about my privacy?

Individuals can get in touch with the Galleywood Heritage Centre office or the trustees by letter, email or telephone. Please note that we will ask for identification in connection with exercising any of the above rights in relation to personal data we hold.

Galleywood Heritage Centre,

Off Margaretting Road, The Common,

Galleywood, Chelmsford, Essex, CM2 8TR

01245 357700


Galleywood Heritage Centre

(Registered Charity No.1128416)

Data Protection Policy and Procedure



The Galleywood Heritage Centre are committed to a policy of protecting the rights and privacy of individuals. We need to collect and use certain types of Data in order to carry on our work of managing the Galleywood Heritage Centre (GHC). This personal information must be collected and handled securely.

The Data Protection Act 1998 (DPA) and General Data Protection Regulations (GDPR) govern the use of information about people (personal data). Personal data can be held on computers, laptops and mobile devices, or in a manual file, and includes email, minutes of meetings, CCTV recordings, and photographs.

The charity will remain the data controller for the information held. The trustees, staff and volunteers are personally responsible for processing and using personal information in accordance with the Data Protection Act and GDPR. Trustees, staff and volunteers who have access to personal information will therefore be expected to read and comply with this policy.


The purpose of this policy is to set out the GHC commitment and procedures for protecting personal data. Trustees regard the lawful and correct treatment of personal information as very important to successful working, and to maintaining the confidence of those with whom we deal with. We recognise the risks to individuals of identity theft and financial loss if personal data is lost or stolen.

The following are definitions of the terms used:

Data Controller - the trustees who collectively decide what personal information GHC will hold and how it will be held or used.

Act means the Data Protection Act 1998 and General Data Protection Regulations - the legislation that requires responsible behaviour by those using personal information.

Data Protection Officer – the person responsible for ensuring that GHC follows its data protection policy and complies with the Act. [GHC is not required to appoint a specific DPO].

Data Subject – the individual whose personal information is being held or processed by GHC for example a donor or hirer or someone on a mailing list.

‘Explicit’ consent – is a freely given, specific agreement by a Data Subject to the processing of personal information about her/him.

Explicit consent is needed for processing “sensitive data”, which includes:

(a) Racial or ethnic origin of the data subject

(b) Political opinions

(c) Religious beliefs or other beliefs of a similar nature

(d) Trade union membership

(e) Physical or mental health or condition

(f) Sexual orientation

(g) Criminal record

(h) Proceedings for any offence committed or alleged to have been committed

Information Commissioner’s Office (ICO) - the ICO is responsible for implementing and overseeing the Data Protection Act 1998.

Processing – means collecting, amending, handling, storing or disclosing personal information.

Personal Information – information about living individuals that enables them to be identified – e.g. names, addresses, telephone numbers and email addresses. It does not apply to information about organisations, companies and agencies but applies to named persons, such as individuals.

The Data Protection Act

This contains eight principles for processing personal data with which GHC must comply.

Personal data:

1. Shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met,

2. Shall be obtained only for one or more of the purposes specified in the Act, and shall not be processed in any manner incompatible with that purpose or those purposes,

3. Shall be adequate, relevant and not excessive in relation to those purpose(s),

4. Shall be accurate and, where necessary, kept up to date,

5. Shall not be kept for longer than is necessary,

6. Shall be processed in accordance with the rights of data subjects under the Act,

7. Shall be kept secure by the Data Controller who takes appropriate technical and other measures to prevent unauthorised or unlawful processing or accidental loss or destruction of, or damage to, personal information,

8. Shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal information.


Applying the Data Protection Act and General Data Protection Regulations (GDPR) within the charity

We will let people know why we are collecting their data, which is for the purpose of managing the centre, its hires and finances. It is our responsibility to ensure the data is only used for this purpose. Access to personal information will be limited to trustees, staff and volunteers.

 Correcting data

Individuals have a right to make a Subject Access Request (SAR) to find out whether the charity holds their personal data, where, what it is used for and to have data corrected if it is wrong, to prevent use which is causing them damage or distress, or to stop marketing information being sent to them. Any SAR must be dealt with within 30 days. Steps must first be taken to confirm the identity of the individual before providing information, requiring both photo identification e.g. passport and confirmation of address e.g. recent utility bill, bank or credit card statement.


GHC is the Data Controller under the Act, and is legally responsible for complying with Act, which means that it determines what purposes personal information held will be used for.

The management committee will take into account legal requirements and ensure that it is properly implemented, and will through appropriate management, strict application of criteria and controls:

a) Collection and use information fairly.

b) Specify the purposes for which information is used.

c) Collect and process appropriate information, and only to the extent that it is needed to fulfil its operational needs or to comply with any legal requirements.

d) Ensure the quality of information used.

e) Ensure the rights of people about whom information is held, can be exercised under the Act. These include:

i) The right to be informed that processing is undertaken.

ii) The right of access to one’s personal information.

iii) The right to prevent processing in certain circumstances, and

iv) the right to correct, rectify, block or erase information which is regarded as wrong information.

f) Take appropriate technical and organisational security measures to safeguard personal information,

g) Ensure that personal information is not transferred abroad without suitable safeguards,

h) Treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information,

i) Set out clear procedures for responding to requests for information.

All trustees, staff and volunteers are aware that a breach of the rules and procedures identified in this policy may lead to action being taken against them.

The Trustees will be responsible for ensuring that the policy is implemented and will have overall responsibility for:

a) Everyone processing personal information understands that they are contractually responsible for following good data protection practice

b) Everyone processing personal information is appropriately trained to do so

c) Everyone processing personal information is appropriately supervised

d) Anybody wanting to make enquiries about handling personal information knows what to do

e) Dealing promptly and courteously with any enquiries about handling personal information

f) Describe clearly how the charity handles personal information

g) Will regularly review and audit the ways it holds, manages and uses personal information

h) Will regularly assess and evaluate its methods and performance in relation to handling personal information.

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act 1998.

In case of any queries or questions in relation to this policy please contact the office who will notify the Chairman of the Trustees.



Procedures for Handling Data & Data Security

GHC has a duty to ensure that appropriate technical and organisational measures and training are taken to prevent:

• unauthorised or unlawful processing of personal data

• unauthorised disclosure of personal data

• accidental loss of personal data

All trustees, staff and volunteers must therefore ensure that personal data is dealt with properly no matter how it is collected, recorded or used. This applies whether or not the information is held on

Paper, in a computer or recorded by some other means e.g. tablet or mobile phone).

Personal data relates to data of living individuals who can be identified from that data and use of that data could cause an individual damage or distress. This does not mean that mentioning someone’s name in a document comprises personal data; however, combining various data elements such as a person’s name and salary or religious beliefs etc. would be classed as personal data, and falls within the scope of the DPA. It is therefore important that all staff consider any information (which is not otherwise in the public domain) that can be used to identify an individual as personal data and observe the guidance given below.



Privacy Notice and Consent Policy

This Privacy notice is stored on the web page

Consent and permissions will be stored in a securely held electronic or paper file.



Operational Guidance Given to Staff, Trustees and Volunteers


All trustees, staff and volunteers should consider whether an email (both incoming and outgoing) will need to be kept as an official record. If the email needs to be retained it should be saved into the appropriate folder or printed and stored securely.

Remember, emails that contain personal information no longer required for operational use, should be deleted from the personal mailbox and any “deleted items” box.

Phone Calls:

Phone calls can lead to unauthorised use or disclosure of personal information and the following precautions should be taken:

Personal information should not be given out over the telephone unless you have no doubts as the caller’s identity and the information requested is innocuous.

If you have any doubts, ask the caller to put their enquiry in writing.

If you receive a phone call asking for personal information to be checked or confirmed be aware that the call may come from someone impersonating someone with a right of access.

Laptops and Portable Devices:

All laptops and portable devices that hold data containing personal information must be protected with a suitable encryption program (password).

Ensure your laptop is locked (password protected) when left unattended, even for short periods of time.

When travelling in a car, make sure the laptop is out of sight, preferably in the boot.

If you have to leave your laptop in an unattended vehicle at any time, put it in the boot and ensure all doors are locked and any alarm set.

Never leave laptops or portable devices in your vehicle overnight.

Do not leave laptops or portable devices unattended in restaurants or bars, or any other venue.

When travelling on public transport, keep it with you at all times, do not leave it in luggage racks or even on the floor alongside you.

Data Security and Storage:

Store as little personal data as possible on your computer or laptop; only keep those files that are essential. Personal data received on disk or memory stick should be saved to the relevant file on the server or laptop. The disk or memory stick should then be securely returned (if applicable), safely stored or wiped and securely disposed of.

Always lock (password protect) your computer or laptop when left unattended.


Do not use passwords that are easy to guess. All your passwords should contain both upper and lower-case letters and preferably contain some numbers. Ideally passwords should be six characters or more in length.

 Protect Your Password:

• Common sense rules for passwords are: do not give out your password

• do not write your password somewhere on your laptop/desktop

• do not keep it written on something stored in the laptop case or desk

Data Storage

Personal data will be stored securely and will only be accessible to authorised volunteers or staff.

Information will be stored for only as long as it is needed or required by statute and will be disposed of appropriately. For financial records this will be typically seven years. For employee records see below. Archival material such as minutes and legal documents will be stored indefinitely. Other Correspondence and emails will be disposed of when no longer required or when trustees, staff or volunteers retire.

All personal data held for the organisation must be non-recoverable from any computer which has been passed on/sold to a third party.

Information Regarding Employees or Former Employees

Information regarding an employee or a former employee, will be kept indefinitely. If something occurs years later it might be necessary to refer back to a job application or other document to check what was disclosed earlier, in order that trustees comply with their obligations e.g. regarding employment law, taxation, pensions or insurance.

Accident Book

This will be checked regularly. Any page which has been completed will be removed, appropriate action taken, and the page filed securely.

Data Subject Access Requests

We may occasionally need to share data with other agencies such as the local authority, funding bodies and other voluntary agencies in circumstances which are not in furtherance of the management of the charity. The circumstances where the law allows the charity to disclose data (including sensitive data) without the data subject’s consent are:

a) Carrying out a legal duty or as authorised by the Secretary of State Protecting vital interests of a Data Subject or other person (eg child protection)

b) The Data Subject has already made the information public

c) Conducting any legal proceedings, obtaining legal advice or defending any legal rights

d) Monitoring for equal opportunities purposes – i.e. race, disability or religion

We regard the lawful and correct treatment of personal information as very important to successful working, and to maintaining the confidence of those with whom we deal.

 We intend to ensure that personal information is treated lawfully and correctly.

Risk Management

The consequences of breaching Data Protection can cause harm or distress to service users if their information is released to inappropriate people, or they could be denied a service to which they are entitled. Trustees, staff and volunteers should be aware that they can be personally liable if they use customers’ personal data inappropriately. This policy is designed to minimise the risks and to ensure that the reputation of the charity is not damaged through inappropriate or unauthorised access and sharing.